Training and Workshop

IATA Managing The Travel Business

With more than 1 billion people travailing abroad each year for leisure, business, education, family and other reasons, the travel industry offers travel professionals tremendous business opportunities. This course will improve your skills to supervise and manage a team, to initiate change and make business decisions based on sound negotiating strategies and to gain a competitive business strategy by developing new products and marketing these effectively. Gain insight on agency accounting procedures to build business plans that ensure good financial health.
What you will learn
Upon completing this course you will be able to:
– Understand the manager’s roles and responsibilities within a travel agency
– Coach and motivate employees
– Develop sound negotiating skills
– Develop new products and services
– Arrange special interest travel and tour production
– Set up proper back office operations
Course format
– This distance learning course is available in Printed or eTextbook format.
– This course requires approximately 145 hours of study, to be completed in 18 months.
– You will access online resources and other study materials through your User Account.
– You need an Internet connection and Google Chrome™ browser.
– Student performance will be based on an examination. Please refer to the Exam Information below for more details.
Key Topics 
– Administration and accounting
– Strategic management and negotiation
– Product development
– Meeting and event planning
– Sales and marketing plus developing a social media strategy
Who should attend
This course is recommended for existing or aspiring:
– Travel agency supervisors and mid-level managers
– Agency back-office personnel
– Sales and marketing managers
– Independent travel consultants
Certificate awarded
By successfully completing the examination you will receive the Managing the Travel Business Diploma
Exam information
Please read the General Information on Distance Learning Exams, and check the Distance Learning – Course edition list for exams when booking your exam.
Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available.
Exam Format: Multiple Choice questions. Open Text Book, Foldout Maps are not permitted
Number of questions: 100
Time Allowance: 3 hours
Passing Grade: 60 correct answers
Distinction Grade: 85 correct answers
Number of exam attempts: 2


Image result for exclamation mark png IMPORTANT INFORMATION : IATA will communicate your course access information directly to you. It may take up to 7 working days to receive your IATA course access information.