Airline Office Info

Airblue Rating Analysis | 2-Star Airline

Airblue Rating Analysis

Airblue is Certified as a 2-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“airblue have an all Economy Class format with an a la carte fare structure for baggage and restrictions. While the airline is an LCC, customers receive complimentary food and drink, but the quality is quite basic. Onboard cleanliness is weak and particularly poor for the washrooms. Staff are quite efficient but lack any service hospitality. Service standards at Karachi airport also represents an area where standards must be improved.”

Airblue Rating Analysis

Airport Services – Karachi | 2-Star

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product | 2-Star

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Seat power facilities
Selection of buy onboard F&B
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service | 2-Star

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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