Bangkok Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
Bangkok Airways Rating Analysis
Airport Services – Bangkok Suvarnabhumi (4 star)
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service
Business Class Lounge – Blue Ribbon Lounge (4 star)
Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality
Onboard Product – Short haul (4 star)
Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : Tablet
Quality of meals served
Selection of wines & beverages
Magazines and newspapers
Cabin Staff Service – Short haul (4 star)
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Disclaimer
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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