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Bangkok Airways Rating Analysis | 4-Star Airline

Bangkok Airways Rating Analysis

Bangkok Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

Bangkok Airways Rating Analysis

Airport Services – Bangkok Suvarnabhumi (4 star)

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Priority baggage service

Business Class Lounge – Blue Ribbon Lounge (4 star)

Ambience and exclusivity

Seat availability and comfort

Standard of washrooms

Standard of shower facilities

Cleanliness of lounge areas

Choice of hot and cold food

Quality of food served

Choice of wines and beverages

WiFi service

Access to power / charging points

Friendliness of staff service

Staff service efficiency

Staff Language skills

Total staff service hospitality

Onboard Product – Short haul (4 star)

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment : Tablet

Quality of meals served

Selection of wines & beverages

Magazines and newspapers

Cabin Staff Service – Short haul (4 star)

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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