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Viva Air Rating Analysis | 2-Star Airline

Viva Air Rating Analysis

Viva Air is Certified as a 2-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Viva Air has a modern fleet of A320 aircraft, and onboard product standards are fair for a low-cost carrier. Cabin cleanliness is an item where improvements could be made. While cabin staff service is functional, it lacks in service interest or quality. As with most LCCs, there are strict check-in and baggage rules and customers need to follow these. Poor airport service lowers the rating for Viva Air and this needs change to meet a 3-Star rating.”

Viva Air Rating Analysis

Airport Services – Medellin | 2-Star

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product | 2-Star

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service | 2-Star

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Viva Air Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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