Air Serbia is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air Serbia has a reasonably good product in Business and Economy Class on long-haul flights, but staff service attention can be inconsistent. Short-haul Business Class has complimentary catering, but Economy Class is buy onboard. Airport service standards in Belgrade are inconsistent for staff friendliness and efficiency, but the Business Class lounge is at a good standard. With improvements to service consistency, this is a potential 4-Star Airline.”
Air Serbia Rating Analysis
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.