Air India is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air India has mixed product standard across its aircraft, and in some areas, the product is quite worn with better cabin maintenance and cleanliness levels required. Business Class is below 4-Star requirements for both the airport and onboard experience. The ground staff service at Mumbai Airport is also a weak feature.”
Airport Services – Delhi | 3-Star Airline
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service
First Class Lounge – Maharajah Lounge | 3-Star Airline
Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality
Onboard Product – Long haul | 3-Star Airline
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers
Cabin Staff Service – Long haul | 3-Star Airline
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Disclaimer
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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